WIFI

Free Wi-Fi access throughout the hotel. 

ARRIVAL - CHECK IN

Your room will be ready from 2 pm. If you plan to arrive after 7 pm. please notify us in a timely manner so that we can arrange dinner for you.

DAY OF DEPARTURE - CHECK OUT

On the day of departure, please vacate the room by 10am.

LOCAL TAX

The local tax of € 3,00 is levied per guest and night on departure and is shown separately on your bill. Children and young people under 14 years old are exempt from this tax.

The local tax income is used for the expansion and maintenance of infrastructures and services as well as for the organisation of cultural and sporting events.

SÜDTIROL GUEST PASS "RITTEN CARD"

You will receive the free RittenCard upon arrival. It is valid from your day of arrival up to and including your day of departure.

PARKING SPACE 

Free parking in front of the hotel.

COVERED PARKING SPACES  (not a garage)

available for € 5 per day (limited availability). Reservation upon request is recommended.

RESERVATION-DEPOSIT

We kindly ask you to make reservations in writing. With a deposit, the booking is fixed. Please understand that we do not confirm room numbers.

Upon successful booking, we kindly request a deposit of 30% of the total amount via bank transfer or online transfer to secure your stay.

BANK DETAILS:   

BANK:                                                       Raiffeisenkasse Ritten

ACCOUNT HOLDER:                               Lang Lorenz
IBAN:                                                         IT 53 T 08187 58740 000001020250       

SWIFT-BIC:                                               CCRT IT 2T RIT

ACCEPTED PAYMENTS METOD

We accept credit and debit cards, cash, or advance bank transfers. (American Express is not accepted)

CANCELLATION - TRAVEL INSURANCE POLICY

Sometimes, before you set off on your trip, things can go wrong.
If you are delayed in arriving for your booked hotel stay, don’t arrive at all or cancel in advance, cancellation fees may be charged. To cover your back in case these kinds of fees are incurred, we recommend taking out a travel cancellation insurance policy.

FORGOTTEN SOMETHING?

If you left something behind at the hotel, Insam – Found & Send will assist you quickly and easily. Just fill out the online form, and your belongings will be delivered straight to your home.  www.foundandsend.it

NON-SMOKING ROOMS

All rooms in our hotel are non-smoking rooms. Smoking is allowed on the balcony and on the outdoor terrace.

DESIRED ROOM

We are happy to consider and fulfill your wishes. Unfortunately, it is not always possible for us to promise you the floor, location, view and room number within a specific room category.

SUSTAINABLE ROOM CLEANING

Surrounded by meadows, forests, and fresh mountain air, sustainability is not a trend – it’s part of our way of life.We want to protect the nature that gives us so much every day. To save resources and contribute to environmental protection, room cleaning does not take place on Mondays, Wednesdays, and Fridays. This way, we save water and energy together, and the mountains can breathe a little easier. Of course, your comfort always comes first: if you prefer daily cleaning, just let our reception know. As a small thank-you for your eco-friendly choice, you will receive a little gift. Thank you for helping us protect nature, and we wish you a relaxing stay!

ALLERGIES & INTOLERANCES 

Every day, our chefs prepares a varied 3-course-evening menu, including vegetarian options. Please note that we do not offer vegan cuisine. If you have known allergies or intolerances (e.g. gluten- or lactose-free alternatives), we’ll be happy to provide a personalized menu tailored to your needs. Kindly inform us before your arrival so we can plan accordingly. For this customized service, a surcharge of € 12,00 p.p per day applies. Please note: We are not a certified allergy-friendly hotel.

DOGS

Well-behaved dogs are warmly welcome in our hotel. Please inform us when booking if you are travelling with your dog – we’ll reserve a suitable, pet-friendly room for you. Please note: Pets are not allowed in the wellness area, the restaurant, or on the garden sunbathing lawn. Unregistered dogs may result in cancellation (limited weekly availability and allergy-friendly rooms). Thank you for your understanding!

• Daily fee (without food):  Small dogs (3–5 kg): € 15   Medium/large dogs (5–30 kg): € 20

CATS

We love cats – but due to past experiences with damage to the furnishings in our mountain hotel, we are unfortunately unable to accommodate them. Thank you for your understanding!

MULTI-BED ROOMS

Are you in a group of 4+ people? We are happy to accomodate you in a larger room with extra beds.

SINGLE ROOM SUPPLEMENT

Our double rooms in the attic without a balcony are also available as single rooms. Depending on the season, we charge a surcharge of € 40-60 per day. Double rooms in the Standard and Comfort categories with a balcony are available upon request. Please understand that during the high season, we do not offer double rooms for single occupancy. Thank you for your understanding.

ONLINE BOOKING

No rooms available online? Contact us directly. There is often something available at short notice for your mountain vacation...

OUR REQUEST...

Is something not quite right – on your plate, in your room, or with our service?
Just let us know – like back in the days before the internet. We’d love to fix it right away so you can continue enjoying your holiday without a worry.